SimpliSafe Security System

[UniversityLutheran]

email 8/22/2023
Here at SimpliSafe®, our mission is to keep every home and family secure. For over a decade, we’ve committed ourselves to this goal by creating self-install systems, making home security more accessible. We’ve continued to launch a number of exciting innovations, like our new Smart Alarm Wireless Indoor Security Camera, 2-in-1 Smoke & Carbon Monoxide Detector, and 2nd generation Motion Sensor. We’ve opened a new Simplisafe® owned and operated monitoring center for an improved safety response. Our monitoring teams specialize in exclusive technologies like 24/7 live guard protection, which allows our agents to see, speak to, and deter intruders during an alarm. And we’re constantly working to enhance our products and services to give you industry leading protection at a reasonable price, earning us recognition as the “Best Overall Home Security of 2023” by U.S. News & World Report, now four years running.

Today, we’re writing to inform you about an upcoming change to your subscription. Effective as of your next billing cycle after 9/16/23, your plan price will increase by $2/month. We do our best to keep our prices stable and only make modest changes like this when necessary to continue providing you with the best possible experience and security.

Thank you for choosing SimpliSafe® to keep your home and family safe. We’re proud to continue to serve you.

Questions? Learn more here.

[UniversityLutheran]

Chat with SimpliSafe on 5.24.2024 -- removing Paul Westermann as contact person and adding Jacob Hilliker.

Time Zone : America/Phoenix
Chat Started : Fri, 24 May 2024 09:30:00
(Fri, 24 May 2024 09:30:00) MaryBeth : Chat Now

(Fri, 24 May 2024 09:30:01) SimpliSafe Assistant : Type your question or select a category below to get started.

(Fri, 24 May 2024 09:30:07) MaryBeth : Account or Billing
TextPostBack: Account or Billing

(Fri, 24 May 2024 09:30:08) SimpliSafe Assistant : Which of the following can we help you with?

(Fri, 24 May 2024 09:30:13) MaryBeth : Change My Contacts
TextPostBack: Change My Contacts

(Fri, 24 May 2024 09:30:14) SimpliSafe Assistant : SprinklrEntities: title: You can update your Primary and Secondary Monitoring
Contacts in a few clicks with the help of this article., report:
KB_LNG_VARIANT_REPORT, reportingEngine: KNOWLEDGE_BASE, entityType:
KNOWLEDGE_BASE_CONTENT,

(Fri, 24 May 2024 09:30:19) SimpliSafe Assistant : Was this the information you were looking for?

(Fri, 24 May 2024 09:30:51) MaryBeth : hello. We updated our contact people for when alarm goes off: Katherine Stevens
remains on account. Paul Westermann was removed. Jacob Hilliker was added.

(Fri, 24 May 2024 09:30:52) SimpliSafe Assistant : We didn't quite understand that.

(Fri, 24 May 2024 09:30:52) SimpliSafe Assistant : Let's transfer you to someone who can help.

(Fri, 24 May 2024 09:30:52) SimpliSafe Assistant : ContactDetailsForm:
First, what's your name?


(Fri, 24 May 2024 09:30:56) MaryBeth : First Name MaryBeth
ContactDetailsPostBack: NAME:MaryBeth

(Fri, 24 May 2024 09:31:08) SimpliSafe Assistant :

(Fri, 24 May 2024 09:31:08) SimpliSafe Assistant :

(Fri, 24 May 2024 09:31:08) SimpliSafe Assistant : You will soon be connected to one of our experts. Please wait a few moments

(Fri, 24 May 2024 09:32:12) SimpliSafe Assistant : Hello Marybeth, thank you for contacting SimpliSafe®. We hope you are having a
great day. We can see that you updated your contacts on your account if the
alarm set off. Rest assured we are here to assist you.

(Fri, 24 May 2024 09:32:17) SimpliSafe Assistant : Before that, could you please allow us to pull up your account to verify? Your
security is our top priority. In order to verify your account, please click on
the secure link provided to log in with your SimpliSafe credentials.

(Fri, 24 May 2024 09:32:21) SimpliSafe Assistant : https://spr.ly/6008e89D2

(Fri, 24 May 2024 09:32:46) SimpliSafe Assistant : Thank you for verifying your account information.

(Fri, 24 May 2024 09:33:40) MaryBeth : We have updated our contacts for alerts. Paul Westermann was removed. Katherine
Stevens remains on the account; Jacob Hilliker was added. Gary McCluskey should
be removed as well.

(Fri, 24 May 2024 09:34:39) SimpliSafe Assistant : Upon checking, Paul Westermann and Gary McCluskey still on your account. No
worries, we can update on our end. May we ask the primary contact name and
number?

(Fri, 24 May 2024 09:34:58) SimpliSafe Assistant : Do you want Katherine as primary contact?

(Fri, 24 May 2024 09:35:17) MaryBeth : Yes, please. Thank you.

(Fri, 24 May 2024 09:35:36) SimpliSafe Assistant : You're welcome. May we ask the phone number of Katherine?

(Fri, 24 May 2024 09:36:36) MaryBeth : 503-502-8342 Should be listed on our account already.

(Fri, 24 May 2024 09:37:34) SimpliSafe Assistant : When we checked, it does not show as successfully updated on our end. Thank you
for providing Katherine's contact number. How about Jacob's contact number?

(Fri, 24 May 2024 09:38:52) MaryBeth : 209-303-7351 His should be listed as well. A code was sent to him so we were
able to verity.

(Fri, 24 May 2024 09:39:50) SimpliSafe Assistant : Got it! It seems that you are creating push notifications for this phone
number. One moment, please.

(Fri, 24 May 2024 09:42:01) SimpliSafe Assistant : Thank you for patiently waiting. We have successfully updated the primary
contact and secondary contact on your account. The push and alert notifications
were completed earlier on your end.

(Fri, 24 May 2024 09:42:34) SimpliSafe Assistant : They will receive a notification when the alarm is set off.

(Fri, 24 May 2024 09:43:48) SimpliSafe Assistant : If no primary contacts are reached, emergency services will be requested by our
Monitoring Center, and the Monitoring Center will begin to contact the
secondary contacts you have set up to notify them that help is on the way.

(Fri, 24 May 2024 09:43:51) MaryBeth : Great; thanks for your help.

(Fri, 24 May 2024 09:44:07) SimpliSafe Assistant : You're most welcome. Thank you for contacting SimpliSafe®! Is there anything
else we can help you with today?

(Fri, 24 May 2024 09:44:31) MaryBeth : Nope; that's it. Thanks again and enjoy the holiday weekend.

(Fri, 24 May 2024 09:44:55) SimpliSafe Assistant : It's our pleasure to help you, Marybeth. Thank you for contacting SimpliSafe®.
If you have more questions, do not hesitate to contact us. Have a great rest of
your day!

(Fri, 24 May 2024 09:44:56) SimpliSafe Assistant :