Ooma Telephone System

[UniversityLutheran]

Ooma Telephone System

Ooma Worksheet

Church’s Main Phone: 480-961-3543
340 15th Street, Tempe, AZ 85281
Ooma Phone: 480-336-8848 / aWay@Up3
Network: ULCLCM / ByGrace8@4#
Support: 888-711-6662

[UniversityLutheran]

Billing changed to Pastor Gary's charge card 1/25/2023

[UniversityLutheran]

email 3/31/2023--updated profile to MB LaMont
Your account has been updated

Dear MaryBeth LaMont,

This email is to inform that your account information was recently modified. To ensure the security of your account, please check that you made or authorized the following change(s):

The following changes were made to your address on file:

Telephone :
Original : 6026155584

If you did not make or authorize these changes, please contact a member of our customer support team at 1-888-711-6662.

Thank you for choosing Ooma!

Sincerely,
Ooma Customer Service

[UniversityLutheran]

Request port number to new ooma phone 4/6/2023

Order Confirmation
Congratulations! Your order has been placed.
Product / Service Quantity Price Total
Number Port Number Port 1 $39.99 $39.99

Charged to pastor gary's credit card

[UniversityLutheran]

4/6/2023 email
An update on your number port

Dear University,

You recently requested that the phone number 4809673543 be transferred from your current phone carrier over to Ooma.

This email is to let you know that we have submitted all of the information you provided to your current carrier and are awaiting confirmation from them. The expected date of your transfer is on or before 05-02-2023. However, this is just an estimated completion date at this point. We will notify you via email the day before your number transfer is to be completed. There is no need to call us since your request has already been processed. The purpose of this email is to simply let you know the expected date of your transfer.

Porting Status

You can log into My Ooma to get the latest status of any number porting request 24 hours a day. Just visit: https://my.ooma.com/porting_status. Please note that Ooma Customer Care Representatives do not have access to any additional information regarding the status of your port request other than what is found on this page.

Got questions? Take a minute to review our porting FAQ.

Next Steps

It can take up to 4 weeks to complete a number transfer. Since customer satisfaction is important to us, we will make every effort to expedite this process on your behalf with your current carrier; however, delays may occasionally occur since each telephone provider has different service standards.

Please remember not to cancel your service with your current carrier until you receive an email confirmation from us that your number transfer has been completed.

Thanks for choosing Ooma!

Sincerely,
Ooma Support

[UniversityLutheran]

4.6.2023 email
Porting Request Received

Dear University Lutheran,

Thank you for placing your order. Please verify that all information below is correct, especially the phone number that you have requested to port over to Ooma:

Number to Port: (480) 967-3543
Service Provider: Century Link
Name on Phone Bill: University Lutheran

Any incorrect information will result in significant delays in the completion of your order. If there are any corrections that need to be made, please contact us immediately at 1-877-948-6662.

If the information provided above is correct, there is no need to call or respond to this email.

What to Expect

It typically takes 3-4 weeks for phone companies to process a number transfer request. Ooma will make every effort to expedite this process on your behalf with your current carrier. However, delays may occasionally occur since each telephone provider has different service standards.

Within 5 business days, Ooma will send you an estimated completion date for your order. This date is SUBJECT TO CHANGE. In the event that your estimated completion date does change, we will notify you via email. You need not take time out of your busy schedule to call us!


Porting Status

You can log into Ooma Office Manage to get the latest status of any number porting request 24 hours a day. Just visit: https://office.ooma.com/porting_status. Please note that Ooma Customer Care Representatives do not have access to any additional information regarding the status of your port request other than what is found on this page.



Got questions? Take a minute to review our porting FAQ.

Thanks for choosing Ooma!

Sincerely,
Ooma Support

[UniversityLutheran]

4/12/2023 email

Your number port is scheduled for tomorrow
Dear University,
The day you've been waiting for is almost here! Your carrier has scheduled your number transfer for tomorrow, 04-13-2023. Here are the details for your order:

Number to Port: 4809673543
Service Provider: Century Link
Name of Phone Bill: University Luth
Next Steps

Ooma will place your account into test mode on the day of your transfer. Until we have tested and confirmed that the transfer has been completed by your carrier, the phone number will not ring through on your Ooma device.

Depending on the exact timing of when the carrier releases the number and when Ooma is able to test and confirm the transfer of the number, you may experience some downtime. If you are concerned about missing any phone calls during the transfer window, please notify your callers to reach you on a different line.

Once we have confirmed the transfer, Ooma will notify you via e-mail.

Porting Status

You can log into My Ooma to get the latest status of any number porting request 24 hours a day. Just visit: https://my.ooma.com/porting_status. As always, we will continue to send you email notifications upon any change in status with your porting request.

Got questions? Take a minute to review our porting FAQ.

Thanks for choosing Ooma!

Sincerely,
Ooma Support

[UniversityLutheran]

email 4/13/2023
Your phone number has been ported!
Dear University,
Your phone number has been transferred to Ooma! You may now contact your old carrier to confirm the cancellation of your account with them, but please wait at least one business day before doing so.

To make sure your Ooma device picks up your new phone number, power-cycle the unit by unplugging the power cord for 30 seconds and plugging it back in. Once the box goes back into service, call your telephone number to make sure that the call rings through to your Ooma device.

Please note that your username for My Ooma and the Ooma mobile app is now 4809673543, however your password has not changed.

If you have any problems receiving calls on your ported phone number, please call our porting support line at 1-888-711-6662.

Sincerely,
Ooma Support

[UniversityLutheran]

3/31/2023 email
Welcome to Ooma

Your account has been updated
Dear MaryBeth LaMont,

This email is to inform that your account information was recently modified. To ensure the security of your account, please check that you made or authorized the following change(s):
The following changes were made to your address on file:
Telephone :
Original : 6026155584

If you did not make or authorize these changes, please contact a member of our customer support team at 1-888-711-6662.

Thank you for choosing Ooma!

Sincerely,
Ooma Customer Service

[UniversityLutheran]

new pw 5/2023: uniLu#340