Ordered SimpliSafe on 10/12/2022
info@ulctempe.org/Unilu2023!
safe word: Good Shepherd
SimpliSafe Security System
-
UniversityLutheran
- Site Admin
- Posts: 1092
- Joined: Wed Feb 02, 2011 2:42 pm
-
UniversityLutheran
- Site Admin
- Posts: 1092
- Joined: Wed Feb 02, 2011 2:42 pm
Re: SimpliSafe Security System
email from SimpliSafe 10/12/2022
Order #25189698
Thank you for your order!
Please allow us a few days to get your order processed. We will send you an email as soon as your order has shipped.
Shipping Details
Shipping Address
Gary McCluskey
340 E. 15th St.
Tempe, AZ 85281 Billing Address
340 E 15TH ST
TEMPE, AZ 85281
Order Details
1 x SimpliSafe Custom Home Security System: $1,856.74
1 x Base Station (Cloud)
5 x Wireless Keypad (Cloud)
7 x Entry Sensor
3 x Motion Sensor
3 x Glassbreak Sensor
3 x Panic Button
3 x SimpliCam 1080p
4 x Outdoor Security Camera
1 x Free Yard Sign
2 x Window Decals
1 x SimpliCam Security Camera: $99.00
Interactive Alarm Monitoring - 30 Days Free: $0.00
Order Subtotal: $1,955.74
Tax: 82.70000
Total for this Order: $1,103.79
Free Shipping (7-10 business days): 0.00000
Order #25189698
Thank you for your order!
Please allow us a few days to get your order processed. We will send you an email as soon as your order has shipped.
Shipping Details
Shipping Address
Gary McCluskey
340 E. 15th St.
Tempe, AZ 85281 Billing Address
340 E 15TH ST
TEMPE, AZ 85281
Order Details
1 x SimpliSafe Custom Home Security System: $1,856.74
1 x Base Station (Cloud)
5 x Wireless Keypad (Cloud)
7 x Entry Sensor
3 x Motion Sensor
3 x Glassbreak Sensor
3 x Panic Button
3 x SimpliCam 1080p
4 x Outdoor Security Camera
1 x Free Yard Sign
2 x Window Decals
1 x SimpliCam Security Camera: $99.00
Interactive Alarm Monitoring - 30 Days Free: $0.00
Order Subtotal: $1,955.74
Tax: 82.70000
Total for this Order: $1,103.79
Free Shipping (7-10 business days): 0.00000
-
UniversityLutheran
- Site Admin
- Posts: 1092
- Joined: Wed Feb 02, 2011 2:42 pm
Re: SimpliSafe Security System
email regarding account 10/12/2022
Success! You created your SimpliSafe account
The account and password for info@ulctempe.org have been successfully set up. Use this email address and password to log into the SimpliSafe app or simplisafe.com. From there, you’ll be able to remotely arm or disarm your system and change the settings anytime you want.
If you have any questions, don’t hesitate to contact us.
Success! You created your SimpliSafe account
The account and password for info@ulctempe.org have been successfully set up. Use this email address and password to log into the SimpliSafe app or simplisafe.com. From there, you’ll be able to remotely arm or disarm your system and change the settings anytime you want.
If you have any questions, don’t hesitate to contact us.
-
Guest
Re: SimpliSafe Security System
1/18/2023 Order:
Shop
Contact Us
Thing are about to get a whole lot safer.
Order #25855504
Thank you for your order!
Shipping Details
Shipping Address
Pastor Gary N. McCluskey
340 E 15th Street
Tempe, AZ 85281 Billing Address
340 E 15TH STREET
TEMPE, AZ 85281
Order Details
4 x Solar Panel Outdoor Charger: $319.96
2 x Wasserstein Adjustable Mount for Wireless Outdoor Camera: $29.98
3 x Extra Glassbreak Sensor: $119.97
2 x Extra Motion Sensor: $59.98
Order Subtotal: $529.89
Tax: $43.98
Expedited (3-5 business days): $13.01
Total for this Order: $586.88
Reminder
Make sure your security system is connected to Wi-Fi. Wi-Fi automatically updates your SimpliSafe with the latest software. Learn More.
Shop
Contact Us
Thing are about to get a whole lot safer.
Order #25855504
Thank you for your order!
Shipping Details
Shipping Address
Pastor Gary N. McCluskey
340 E 15th Street
Tempe, AZ 85281 Billing Address
340 E 15TH STREET
TEMPE, AZ 85281
Order Details
4 x Solar Panel Outdoor Charger: $319.96
2 x Wasserstein Adjustable Mount for Wireless Outdoor Camera: $29.98
3 x Extra Glassbreak Sensor: $119.97
2 x Extra Motion Sensor: $59.98
Order Subtotal: $529.89
Tax: $43.98
Expedited (3-5 business days): $13.01
Total for this Order: $586.88
Reminder
Make sure your security system is connected to Wi-Fi. Wi-Fi automatically updates your SimpliSafe with the latest software. Learn More.
-
UniversityLutheran
- Site Admin
- Posts: 1092
- Joined: Wed Feb 02, 2011 2:42 pm
Re: SimpliSafe Security System
From SimpliSafe chat regarding sensors 2/22/2023
Please perform the following steps:
1. Remove the sensor's battery for two minutes, and then add it again.
2. Open the Menu on your Keypad (using your Master PIN)
3. Select "Devices" and navigate the device you'd like to remove. Select it with the correct rocker.
4. Scroll to the bottom of the sensor's listed settings and select "Remove." Confirm the removal with the correct rocker.
5. Press "Off" to exit the menu.
1:45 PM
Profile
And then, please open the menu on your Keypad (using your Master PIN) and select "Devices," then "Add device," and follow the instructions.
Please perform the following steps:
1. Remove the sensor's battery for two minutes, and then add it again.
2. Open the Menu on your Keypad (using your Master PIN)
3. Select "Devices" and navigate the device you'd like to remove. Select it with the correct rocker.
4. Scroll to the bottom of the sensor's listed settings and select "Remove." Confirm the removal with the correct rocker.
5. Press "Off" to exit the menu.
1:45 PM
Profile
And then, please open the menu on your Keypad (using your Master PIN) and select "Devices," then "Add device," and follow the instructions.
-
UniversityLutheran
- Site Admin
- Posts: 1092
- Joined: Wed Feb 02, 2011 2:42 pm
Re: SimpliSafe Security System
Chat to return sensors/get install (3/15/2023)
Time Zone : America/Phoenix
Chat Started : Wed, 15 Mar 2023 09:40:52
(Wed, 15 Mar 2023 09:40:52) SimpliSafe Assistant : Welcome to the SimpliSafe Digital Assistant Experience. How can we help you
today?
(Wed, 15 Mar 2023 09:40:57) MaryBeth : Help with Product Setup
TextPostBack:Help with Product Setup
(Wed, 15 Mar 2023 09:40:58) SimpliSafe Assistant : Which of the following can we help you with?
(Wed, 15 Mar 2023 09:41:04) MaryBeth : Install a Product
TextPostBack:Install a Product
(Wed, 15 Mar 2023 09:41:05) SimpliSafe Assistant : What Product are you trying to install?
(Wed, 15 Mar 2023 09:42:00) MaryBeth : Hello--I had a chat a few weeks ago about three of our sensors not working; we
did all the re-boot and everything possible but not working. We need to replace
and we would also like to have someone come to finish our install so we can
start using SimpliSafe. Thank you.
(Wed, 15 Mar 2023 09:42:01) SimpliSafe Assistant : We didn't quite understand that.
(Wed, 15 Mar 2023 09:42:01) SimpliSafe Assistant : Let's transfer you to someone who can help.
(Wed, 15 Mar 2023 09:42:01) SimpliSafe Assistant : ContactDetailsForm:
First, what's your name?
(Wed, 15 Mar 2023 09:42:16) MaryBeth : First Name MaryBeth
ContactDetailsPostBack: NAME:MaryBeth
(Wed, 15 Mar 2023 09:42:29) SimpliSafe Assistant : You will soon be connected to one of our experts. Please wait a few moments
(Wed, 15 Mar 2023 09:43:15) SimpliSafe Assistant : Hello MaryBeth, thank you for reaching out to us here at SimpliSafe. We are
sorry to hear that you are having an issue with your Sensors. Rest assured that
we are here to help you with that.
(Wed, 15 Mar 2023 09:43:37) SimpliSafe Assistant : To better assist you, your security is our top priority. In order to access
your account, could you please provide the following information associated
with your account in this secure form? https://simplisafe.support/3JDHqe5
(Wed, 15 Mar 2023 09:43:38) MaryBeth : We also would like someone to finish our install.
(Wed, 15 Mar 2023 09:44:29) SimpliSafe Assistant : We are happy to know that you are excited to finish the installation process to
your SimpliSafe System. For professional installation, we partner with a
company called OnTech. Check out this website for service area information,
pricing details, and to schedule a time that works best for you!
https://simplisafe.support/3YRi40T
(Wed, 15 Mar 2023 09:44:37) SimpliSafe Assistant : We highly appreciate your time in filling out the secure form. Please allow us
a moment to pull up your account.
(Wed, 15 Mar 2023 09:46:19) SimpliSafe Assistant : Thank you for patiently waiting, we have now verified your account. May we know
is this the steps that you have already performed on your Sensors, correct? 1.
Remove the sensor's battery for two minutes, and then add it again. (Slide the
Entry Sensor off of its mounting bracket.) 2. Open the Menu on your Keypad
(using your Master PIN) 3. Select "Devices" and navigate to the device you'd
like to remove. Select it with the correct rocker. 4. Scroll to the bottom of
the sensor's listed settings and select "Remove." Confirm the removal with the
correct rocker. 5. Press "Off" to exit the menu. And then, please open the menu
on your Keypad (using your Master PIN) and select "Devices," then "Add device,"
and follow the instructions.
(Wed, 15 Mar 2023 09:46:52) MaryBeth : Yes, we did all that -- twice. the sensors do not work
(Wed, 15 Mar 2023 09:47:41) SimpliSafe Assistant : Thank you so much for your efforts. Is your 3 Sensors that is having an issue
are located on the same place?
(Wed, 15 Mar 2023 09:48:05) MaryBeth : They are in our sanctuary (in different areas throughout)
(Wed, 15 Mar 2023 09:48:48) SimpliSafe Assistant : We appreciate your response, and your patience. Have you already power cycle
your Base Station, right?
(Wed, 15 Mar 2023 09:49:06) MaryBeth : Is it possible to get someone to replace and finish setting up our system? We
understand we need to pay for install.
(Wed, 15 Mar 2023 09:49:57) SimpliSafe Assistant : Yes, definitely we do have the On-Tech the professional installer. You can
refer to this link: https://simplisafe.support/3JGWnvP
(Wed, 15 Mar 2023 09:50:08) MaryBeth : And correct on base station. We would really like someone here to finish. We
are anxious to use!
(Wed, 15 Mar 2023 09:50:48) MaryBeth : so if I do the install -- will the sensors get replaced or is that a whole
separate issue.
(Wed, 15 Mar 2023 09:51:38) SimpliSafe Assistant : We totally understand that, and we can't wait for you to install the SimpliSafe
system and use it for your security needs.
(Wed, 15 Mar 2023 09:52:45) SimpliSafe Assistant : Good question. We can process this replacement for you here on our end, and you
can wait when it will arrive, and that is the time you contact On-Tech to
install it for you. That is what we can suggests here on our end.
(Wed, 15 Mar 2023 09:54:14) MaryBeth : Okay; thank you. Can we give installer our current sensors or will I have to
send them to you prior to us getting new sensors.
(Wed, 15 Mar 2023 09:55:45) SimpliSafe Assistant : You're very much welcome. We can process the order replacement here on our end,
and it will be delivered on your home.
(Wed, 15 Mar 2023 09:56:28) MaryBeth : Yes, but do I need send the defective sensors or can I give to installer?
(Wed, 15 Mar 2023 09:57:18) SimpliSafe Assistant : Thank you for your clarification, Marybeth. You will need to send back the
defective Sensors here in SimpliSafe.
(Wed, 15 Mar 2023 09:57:38) MaryBeth : Okay, thank you!
(Wed, 15 Mar 2023 09:58:08) MaryBeth : Do you need them before new ones will be shipped? We need three.
(Wed, 15 Mar 2023 09:58:58) SimpliSafe Assistant : We should be the one thanking you. You can return the defective after we
process the replacement. To proceed, please fill out this form for the shipping
address: https://simplisafe.support/40995ZL
(Wed, 15 Mar 2023 09:59:54) SimpliSafe Assistant : Thank you so much for that. Please allow us a few moments to process this for
you.
(Wed, 15 Mar 2023 10:00:03) MaryBeth : Thank you.
(Wed, 15 Mar 2023 10:01:14) SimpliSafe Assistant : You're very much welcome. Thank you for your patience, we highly appreciate it.
We have successfully placed the replacement order for your 3 Entry Sensors.
This order will take a minimum of 1 business day to be prepared. Once the
package leaves our warehouse, you will receive an email with the tracking
information. You can expect the device from 4 to 5 business days after it is
shipped. You’ll receive an email shortly with a shipping label you can use to
send back your items. Simply print out the label, which expires in 7 days, and
use any box that fits the items to ship them back via USPS. You can check this
link on how to install your device: https://simplisafe.support/3ZQ214q
(Wed, 15 Mar 2023 10:02:08) MaryBeth : Great; thanks so much
(Wed, 15 Mar 2023 10:02:40) SimpliSafe Assistant : Thank you so much for your cooperation, and patience on dealing on this one.
Have we addressed all of your concerns to your satisfaction today?
(Wed, 15 Mar 2023 10:03:09) MaryBeth : I believe so. Thanks again and enjoy your day.
(Wed, 15 Mar 2023 10:03:49) SimpliSafe Assistant : You're welcome! Thank you for contacting SimpliSafe and being a valued
customer. Don't hesitate to reach out to us for any future questions or
concerns. It was a pleasure talking to you. You, too, have a great rest of your
day, MaryBeth!
(Wed, 15 Mar 2023 10:03:52) SimpliSafe Assistant : Survey:Survey with title [ ] is not submitted
Time Zone : America/Phoenix
Chat Started : Wed, 15 Mar 2023 09:40:52
(Wed, 15 Mar 2023 09:40:52) SimpliSafe Assistant : Welcome to the SimpliSafe Digital Assistant Experience. How can we help you
today?
(Wed, 15 Mar 2023 09:40:57) MaryBeth : Help with Product Setup
TextPostBack:Help with Product Setup
(Wed, 15 Mar 2023 09:40:58) SimpliSafe Assistant : Which of the following can we help you with?
(Wed, 15 Mar 2023 09:41:04) MaryBeth : Install a Product
TextPostBack:Install a Product
(Wed, 15 Mar 2023 09:41:05) SimpliSafe Assistant : What Product are you trying to install?
(Wed, 15 Mar 2023 09:42:00) MaryBeth : Hello--I had a chat a few weeks ago about three of our sensors not working; we
did all the re-boot and everything possible but not working. We need to replace
and we would also like to have someone come to finish our install so we can
start using SimpliSafe. Thank you.
(Wed, 15 Mar 2023 09:42:01) SimpliSafe Assistant : We didn't quite understand that.
(Wed, 15 Mar 2023 09:42:01) SimpliSafe Assistant : Let's transfer you to someone who can help.
(Wed, 15 Mar 2023 09:42:01) SimpliSafe Assistant : ContactDetailsForm:
First, what's your name?
(Wed, 15 Mar 2023 09:42:16) MaryBeth : First Name MaryBeth
ContactDetailsPostBack: NAME:MaryBeth
(Wed, 15 Mar 2023 09:42:29) SimpliSafe Assistant : You will soon be connected to one of our experts. Please wait a few moments
(Wed, 15 Mar 2023 09:43:15) SimpliSafe Assistant : Hello MaryBeth, thank you for reaching out to us here at SimpliSafe. We are
sorry to hear that you are having an issue with your Sensors. Rest assured that
we are here to help you with that.
(Wed, 15 Mar 2023 09:43:37) SimpliSafe Assistant : To better assist you, your security is our top priority. In order to access
your account, could you please provide the following information associated
with your account in this secure form? https://simplisafe.support/3JDHqe5
(Wed, 15 Mar 2023 09:43:38) MaryBeth : We also would like someone to finish our install.
(Wed, 15 Mar 2023 09:44:29) SimpliSafe Assistant : We are happy to know that you are excited to finish the installation process to
your SimpliSafe System. For professional installation, we partner with a
company called OnTech. Check out this website for service area information,
pricing details, and to schedule a time that works best for you!
https://simplisafe.support/3YRi40T
(Wed, 15 Mar 2023 09:44:37) SimpliSafe Assistant : We highly appreciate your time in filling out the secure form. Please allow us
a moment to pull up your account.
(Wed, 15 Mar 2023 09:46:19) SimpliSafe Assistant : Thank you for patiently waiting, we have now verified your account. May we know
is this the steps that you have already performed on your Sensors, correct? 1.
Remove the sensor's battery for two minutes, and then add it again. (Slide the
Entry Sensor off of its mounting bracket.) 2. Open the Menu on your Keypad
(using your Master PIN) 3. Select "Devices" and navigate to the device you'd
like to remove. Select it with the correct rocker. 4. Scroll to the bottom of
the sensor's listed settings and select "Remove." Confirm the removal with the
correct rocker. 5. Press "Off" to exit the menu. And then, please open the menu
on your Keypad (using your Master PIN) and select "Devices," then "Add device,"
and follow the instructions.
(Wed, 15 Mar 2023 09:46:52) MaryBeth : Yes, we did all that -- twice. the sensors do not work
(Wed, 15 Mar 2023 09:47:41) SimpliSafe Assistant : Thank you so much for your efforts. Is your 3 Sensors that is having an issue
are located on the same place?
(Wed, 15 Mar 2023 09:48:05) MaryBeth : They are in our sanctuary (in different areas throughout)
(Wed, 15 Mar 2023 09:48:48) SimpliSafe Assistant : We appreciate your response, and your patience. Have you already power cycle
your Base Station, right?
(Wed, 15 Mar 2023 09:49:06) MaryBeth : Is it possible to get someone to replace and finish setting up our system? We
understand we need to pay for install.
(Wed, 15 Mar 2023 09:49:57) SimpliSafe Assistant : Yes, definitely we do have the On-Tech the professional installer. You can
refer to this link: https://simplisafe.support/3JGWnvP
(Wed, 15 Mar 2023 09:50:08) MaryBeth : And correct on base station. We would really like someone here to finish. We
are anxious to use!
(Wed, 15 Mar 2023 09:50:48) MaryBeth : so if I do the install -- will the sensors get replaced or is that a whole
separate issue.
(Wed, 15 Mar 2023 09:51:38) SimpliSafe Assistant : We totally understand that, and we can't wait for you to install the SimpliSafe
system and use it for your security needs.
(Wed, 15 Mar 2023 09:52:45) SimpliSafe Assistant : Good question. We can process this replacement for you here on our end, and you
can wait when it will arrive, and that is the time you contact On-Tech to
install it for you. That is what we can suggests here on our end.
(Wed, 15 Mar 2023 09:54:14) MaryBeth : Okay; thank you. Can we give installer our current sensors or will I have to
send them to you prior to us getting new sensors.
(Wed, 15 Mar 2023 09:55:45) SimpliSafe Assistant : You're very much welcome. We can process the order replacement here on our end,
and it will be delivered on your home.
(Wed, 15 Mar 2023 09:56:28) MaryBeth : Yes, but do I need send the defective sensors or can I give to installer?
(Wed, 15 Mar 2023 09:57:18) SimpliSafe Assistant : Thank you for your clarification, Marybeth. You will need to send back the
defective Sensors here in SimpliSafe.
(Wed, 15 Mar 2023 09:57:38) MaryBeth : Okay, thank you!
(Wed, 15 Mar 2023 09:58:08) MaryBeth : Do you need them before new ones will be shipped? We need three.
(Wed, 15 Mar 2023 09:58:58) SimpliSafe Assistant : We should be the one thanking you. You can return the defective after we
process the replacement. To proceed, please fill out this form for the shipping
address: https://simplisafe.support/40995ZL
(Wed, 15 Mar 2023 09:59:54) SimpliSafe Assistant : Thank you so much for that. Please allow us a few moments to process this for
you.
(Wed, 15 Mar 2023 10:00:03) MaryBeth : Thank you.
(Wed, 15 Mar 2023 10:01:14) SimpliSafe Assistant : You're very much welcome. Thank you for your patience, we highly appreciate it.
We have successfully placed the replacement order for your 3 Entry Sensors.
This order will take a minimum of 1 business day to be prepared. Once the
package leaves our warehouse, you will receive an email with the tracking
information. You can expect the device from 4 to 5 business days after it is
shipped. You’ll receive an email shortly with a shipping label you can use to
send back your items. Simply print out the label, which expires in 7 days, and
use any box that fits the items to ship them back via USPS. You can check this
link on how to install your device: https://simplisafe.support/3ZQ214q
(Wed, 15 Mar 2023 10:02:08) MaryBeth : Great; thanks so much
(Wed, 15 Mar 2023 10:02:40) SimpliSafe Assistant : Thank you so much for your cooperation, and patience on dealing on this one.
Have we addressed all of your concerns to your satisfaction today?
(Wed, 15 Mar 2023 10:03:09) MaryBeth : I believe so. Thanks again and enjoy your day.
(Wed, 15 Mar 2023 10:03:49) SimpliSafe Assistant : You're welcome! Thank you for contacting SimpliSafe and being a valued
customer. Don't hesitate to reach out to us for any future questions or
concerns. It was a pleasure talking to you. You, too, have a great rest of your
day, MaryBeth!
(Wed, 15 Mar 2023 10:03:52) SimpliSafe Assistant : Survey:Survey with title [ ] is not submitted
-
UniversityLutheran
- Site Admin
- Posts: 1092
- Joined: Wed Feb 02, 2011 2:42 pm
Re: SimpliSafe Security System
Chat on 3/24/2023
Time Zone : America/Phoenix
Chat Started : Fri, 24 Mar 2023 11:46:46
(Fri, 24 Mar 2023 11:46:46) SimpliSafe Assistant : Welcome to the SimpliSafe Digital Assistant Experience. How can we help you
today?
(Fri, 24 Mar 2023 11:46:52) MaryBeth : Account or Billing
TextPostBack:Account or Billing
(Fri, 24 Mar 2023 11:46:53) SimpliSafe Assistant : Which of the following can we help you with?
(Fri, 24 Mar 2023 11:47:09) MaryBeth : Changes to My Plan
TextPostBack:Changes to My Plan
(Fri, 24 Mar 2023 11:47:10) SimpliSafe Assistant : Please select one of the following options:
(Fri, 24 Mar 2023 11:47:51) MaryBeth : I had a chat on 3/15 regarding three defective sensors. We arranged to get them
returned/replaced. We only received two sensors and not three
(Fri, 24 Mar 2023 11:47:52) SimpliSafe Assistant : We didn't quite understand that.
(Fri, 24 Mar 2023 11:47:52) SimpliSafe Assistant : Let's transfer you to someone who can help.
(Fri, 24 Mar 2023 11:47:52) SimpliSafe Assistant : ContactDetailsForm:
First, what's your name?
(Fri, 24 Mar 2023 11:48:21) MaryBeth : First Name MaryBeth
ContactDetailsPostBack: NAME:MaryBeth
(Fri, 24 Mar 2023 11:48:29) SimpliSafe Assistant : You will soon be connected to one of our experts. Please wait a few moments
(Fri, 24 Mar 2023 11:49:11) SimpliSafe Assistant : Hello MaryBeth, thank you for reaching out to us here at SimpliSafe. We see
that you have a concern regarding on your replacement order. We can definitely
assist you with that.
(Fri, 24 Mar 2023 11:49:47) SimpliSafe Assistant : We're sorry to hear that you haven't received the other one. To better assist
you, your security is our top priority. In order to access your account, could
you please provide the following information associated with your account in
this secure form? https://simplisafe.support/40Dalot
(Fri, 24 Mar 2023 11:50:55) SimpliSafe Assistant : We highly appreciate your time in filling out the secure form. Please allow us
a moment to pull up your account.
(Fri, 24 Mar 2023 11:52:46) SimpliSafe Assistant : Thank you for patiently waiting, we have now verified your account. Upon
checking, we see that there is a note here on your account, and the previous
representative process 3 replacement Entry Sensors.
(Fri, 24 Mar 2023 11:53:59) MaryBeth : Yes, and we only got two
(Fri, 24 Mar 2023 11:54:11) MaryBeth : I will be mailing the defective ones today.
(Fri, 24 Mar 2023 11:55:26) SimpliSafe Assistant : We apologize for that, and thank you so much for mailing the defective ones. In
this case, what we can do is to reprocess the 1 Entry Sensor that you haven't
received, and we will expedite it for you. That would be okay?
(Fri, 24 Mar 2023 11:55:58) MaryBeth : Perfect; thanks so much. We have scheduled an install for Thursday, March 30
(Fri, 24 Mar 2023 11:56:56) SimpliSafe Assistant : We should be the one thanking you for your kind understanding. And we are happy
to know that you have a schedule for your installation.
(Fri, 24 Mar 2023 11:57:18) MaryBeth : Thanks for your assistance today. Enjoy the weekend.
(Fri, 24 Mar 2023 11:57:32) SimpliSafe Assistant : You're very much welcome. To proceed, please fill out this form for the
shipping address: https://simplisafe.support/3lCRgDZ
(Fri, 24 Mar 2023 11:58:16) SimpliSafe Assistant : Perfect! We will now process this for you.
(Fri, 24 Mar 2023 11:58:32) MaryBeth : Thank you!
(Fri, 24 Mar 2023 11:59:15) SimpliSafe Assistant : Thank you for your patience, we highly appreciate it. We have successfully
placed the replacement order for your Entry Sensor. This order will take a
minimum of 1 business day to be prepared. Once the package leaves our
warehouse, you will receive an email with the tracking information. You can
expect the device from 1 to 2 business days after it is shipped. You’ll receive
an email shortly with a shipping label you can use to send back your items.
Simply print out the label, which expires in 7 days, and use any box that fits
the items to ship them back via USPS. You’ll be able to access the link for 7
days, so make sure to print your label within those 7 days. You can check this
link on how to install your device: https://simplisafe.support/3JIHUyz
(Fri, 24 Mar 2023 11:59:29) SimpliSafe Assistant : Have we addressed all of your concerns to your satisfaction today?
(Fri, 24 Mar 2023 11:59:45) MaryBeth : Yes, thanks
Time Zone : America/Phoenix
Chat Started : Fri, 24 Mar 2023 11:46:46
(Fri, 24 Mar 2023 11:46:46) SimpliSafe Assistant : Welcome to the SimpliSafe Digital Assistant Experience. How can we help you
today?
(Fri, 24 Mar 2023 11:46:52) MaryBeth : Account or Billing
TextPostBack:Account or Billing
(Fri, 24 Mar 2023 11:46:53) SimpliSafe Assistant : Which of the following can we help you with?
(Fri, 24 Mar 2023 11:47:09) MaryBeth : Changes to My Plan
TextPostBack:Changes to My Plan
(Fri, 24 Mar 2023 11:47:10) SimpliSafe Assistant : Please select one of the following options:
(Fri, 24 Mar 2023 11:47:51) MaryBeth : I had a chat on 3/15 regarding three defective sensors. We arranged to get them
returned/replaced. We only received two sensors and not three
(Fri, 24 Mar 2023 11:47:52) SimpliSafe Assistant : We didn't quite understand that.
(Fri, 24 Mar 2023 11:47:52) SimpliSafe Assistant : Let's transfer you to someone who can help.
(Fri, 24 Mar 2023 11:47:52) SimpliSafe Assistant : ContactDetailsForm:
First, what's your name?
(Fri, 24 Mar 2023 11:48:21) MaryBeth : First Name MaryBeth
ContactDetailsPostBack: NAME:MaryBeth
(Fri, 24 Mar 2023 11:48:29) SimpliSafe Assistant : You will soon be connected to one of our experts. Please wait a few moments
(Fri, 24 Mar 2023 11:49:11) SimpliSafe Assistant : Hello MaryBeth, thank you for reaching out to us here at SimpliSafe. We see
that you have a concern regarding on your replacement order. We can definitely
assist you with that.
(Fri, 24 Mar 2023 11:49:47) SimpliSafe Assistant : We're sorry to hear that you haven't received the other one. To better assist
you, your security is our top priority. In order to access your account, could
you please provide the following information associated with your account in
this secure form? https://simplisafe.support/40Dalot
(Fri, 24 Mar 2023 11:50:55) SimpliSafe Assistant : We highly appreciate your time in filling out the secure form. Please allow us
a moment to pull up your account.
(Fri, 24 Mar 2023 11:52:46) SimpliSafe Assistant : Thank you for patiently waiting, we have now verified your account. Upon
checking, we see that there is a note here on your account, and the previous
representative process 3 replacement Entry Sensors.
(Fri, 24 Mar 2023 11:53:59) MaryBeth : Yes, and we only got two
(Fri, 24 Mar 2023 11:54:11) MaryBeth : I will be mailing the defective ones today.
(Fri, 24 Mar 2023 11:55:26) SimpliSafe Assistant : We apologize for that, and thank you so much for mailing the defective ones. In
this case, what we can do is to reprocess the 1 Entry Sensor that you haven't
received, and we will expedite it for you. That would be okay?
(Fri, 24 Mar 2023 11:55:58) MaryBeth : Perfect; thanks so much. We have scheduled an install for Thursday, March 30
(Fri, 24 Mar 2023 11:56:56) SimpliSafe Assistant : We should be the one thanking you for your kind understanding. And we are happy
to know that you have a schedule for your installation.
(Fri, 24 Mar 2023 11:57:18) MaryBeth : Thanks for your assistance today. Enjoy the weekend.
(Fri, 24 Mar 2023 11:57:32) SimpliSafe Assistant : You're very much welcome. To proceed, please fill out this form for the
shipping address: https://simplisafe.support/3lCRgDZ
(Fri, 24 Mar 2023 11:58:16) SimpliSafe Assistant : Perfect! We will now process this for you.
(Fri, 24 Mar 2023 11:58:32) MaryBeth : Thank you!
(Fri, 24 Mar 2023 11:59:15) SimpliSafe Assistant : Thank you for your patience, we highly appreciate it. We have successfully
placed the replacement order for your Entry Sensor. This order will take a
minimum of 1 business day to be prepared. Once the package leaves our
warehouse, you will receive an email with the tracking information. You can
expect the device from 1 to 2 business days after it is shipped. You’ll receive
an email shortly with a shipping label you can use to send back your items.
Simply print out the label, which expires in 7 days, and use any box that fits
the items to ship them back via USPS. You’ll be able to access the link for 7
days, so make sure to print your label within those 7 days. You can check this
link on how to install your device: https://simplisafe.support/3JIHUyz
(Fri, 24 Mar 2023 11:59:29) SimpliSafe Assistant : Have we addressed all of your concerns to your satisfaction today?
(Fri, 24 Mar 2023 11:59:45) MaryBeth : Yes, thanks
-
UniversityLutheran
- Site Admin
- Posts: 1092
- Joined: Wed Feb 02, 2011 2:42 pm
Re: SimpliSafe Security System
4/12/2023 email:
ORDER #703530
Thank you for your purchase!
Hi MaryBeth, your order is confirmed.
If you scheduled an appointment, your in-home expert will call you on the day of your appointment with an updated time of arrival.
For more order details, visit your My Account page. If this is your first order, choose "Create Account" and use the same email as when creating this order.
Order summary
WiFi Security Kit Installation- Up to 10 Pieces × 1
MULTIPLE SERVICE DISCOUNT (-$35.00)
$169.99
$134.99
Subtotal $134.99
Shipping $0.00
Taxes $0.00
Total $134.99 USD
You saved $35.00
Customer information
Service Address
MaryBeth LaMont
340 East 15th Street
Tempe AZ 85281
United States Billing Address
MaryBeth LaMont
340 East 15th Street
Tempe AZ 85281
United States
Payment
ending with 4119
Thank you for shopping with OnTech.
For more order details, visit your My Account page. If this is your first order, choose "Create Account".
This email was sent from an account used for sending messages only. Do not reply to this email - we won't get your response.
ORDER #703530
Thank you for your purchase!
Hi MaryBeth, your order is confirmed.
If you scheduled an appointment, your in-home expert will call you on the day of your appointment with an updated time of arrival.
For more order details, visit your My Account page. If this is your first order, choose "Create Account" and use the same email as when creating this order.
Order summary
WiFi Security Kit Installation- Up to 10 Pieces × 1
MULTIPLE SERVICE DISCOUNT (-$35.00)
$169.99
$134.99
Subtotal $134.99
Shipping $0.00
Taxes $0.00
Total $134.99 USD
You saved $35.00
Customer information
Service Address
MaryBeth LaMont
340 East 15th Street
Tempe AZ 85281
United States Billing Address
MaryBeth LaMont
340 East 15th Street
Tempe AZ 85281
United States
Payment
ending with 4119
Thank you for shopping with OnTech.
For more order details, visit your My Account page. If this is your first order, choose "Create Account".
This email was sent from an account used for sending messages only. Do not reply to this email - we won't get your response.
-
UniversityLutheran
- Site Admin
- Posts: 1092
- Joined: Wed Feb 02, 2011 2:42 pm
Re: SimpliSafe Security System
Chat with SimpliSafe (attachment) on 5/5/2023. Campus Center camera replacement
- Attachments
-
- Chat_Transcript (2).txt
- (8.88 KiB) Downloaded 1342 times
-
UniversityLutheran
- Site Admin
- Posts: 1092
- Joined: Wed Feb 02, 2011 2:42 pm
Re: SimpliSafe Security System
Chat on 8/9/2023 regarding sensors offline: see attachments for chat transcript